What Would Your Business Look Like If IT Was Never a Problem?
Sound Familiar?
Most Businesses Are Managing IT. They Should Be Growing.
If technology is taking up more of your time and attention than it should, PCe’s Managed IT Services were built for exactly this.
Ready to hand your IT over to someone who will actually own it? Let’s talk.
We Can Help — 855-423-3183Is This Right For You?
Our Managed IT Services Are Built for Businesses Like Yours
You don’t need an in-house IT team or a big enterprise budget. You just need a business that relies on technology to operate — and wants it to work reliably every single day.
You have 5–200 employees
You’re big enough that IT problems cost you real time and money, but too small to justify a full-time IT department. PCe gives you a complete IT team — monitoring, support, security, and strategy — for a fraction of what in-house would cost.
You’re tired of reacting to IT problems
Your current IT setup means something has to break before anyone does anything about it. You want a partner who catches problems early, fixes them before they affect your team, and keeps everything running without you having to get involved.
You want predictable IT costs
Unpredictable IT bills make budgeting impossible. You want one flat monthly rate that covers everything — support, monitoring, security, and maintenance — with no surprises and no extra charges every time something needs fixing.
You operate in a regulated industry
Healthcare, legal, financial services, and engineering all have compliance requirements your IT environment has to meet. We build and manage IT infrastructure that satisfies your regulators — not just your IT checklist.
You have remote or hybrid employees
Remote work creates IT and security challenges that on-site-only setups never had to deal with. We manage every device, secure every remote connection, and support every employee regardless of where they work from.
You’re growing and need IT that keeps up
New hires, new locations, new software — growth puts pressure on IT infrastructure that wasn’t built to scale. We plan and manage your technology environment so it grows with your business, not against it.
Not sure if this is right for you?
Book a free 30-minute call. We’ll tell you honestly if we’re the right fit.
Your Technology, Fully Owned and Operated by Us
Managed IT services means one thing: you stop managing your technology and we start. Not just fixing problems when they come up — but owning your entire IT environment proactively. Monitoring it around the clock. Maintaining it on a regular schedule. Securing it continuously. Planning its future strategically. And responding in under 30 minutes when something needs immediate attention.
Most businesses cobble together IT over time — a bit of support here, a software subscription there, a vendor for this, another for that. The result is an environment nobody fully owns or understands, with gaps that cost money and create risk. Managed IT replaces all of that with one partner, one flat monthly rate, and complete accountability.
Trusted by businesses
across every industry
Don’t take our word for it — hear directly from the growth-focused companies that rely on PCe every day.
The PCe team is simply fantastic.
We have shifted our IT services for our company to PCe from our previous supplier, and their service quality is first class. They took full ownership of our systems and resolved any issues promptly. They are proactive and highly experienced. Even when the problem is from another IT provider, such as software, they are great at supporting our broader team to solve it. I would highly recommend PCe to any company looking for a great IT support team.
PCe consistency has been the biggest benefit.
We used to have our IT managed by separate companies in each of the cities we do business in. PCe now manages all our locations.
We no longer deal with the frustration of day-to-day IT challenges.
We switched our corporate IT services to PCe approximately a year ago and it’s been a great experience. Tickets are closed quickly and accurately. The leadership team meets with us quarterly to provide strategic direction. We couldn’t be happier.
Extremely quick response and resolution for all our concerns.
We have been with PCe since July 2021 when our site first opened. PCe team members are very knowledgeable and offer tremendous customer service. I highly recommend PCe Solutions.
What’s Included in Every Engagement
Everything Your Business Needs to Run — All Included, No Add-Ons
Most IT providers give you the basics and charge extra for everything that actually matters. Security is an upgrade. Backup is an add-on. Monitoring costs more. By the time you’ve built a properly supported IT environment, you’re paying far more than the number you started with.
PCe works differently. Every client gets the complete picture from day one — unlimited support, proactive monitoring, cybersecurity, backup, a dedicated IT manager, and everything else your business needs to operate without technology getting in the way. One rate. No surprises. No tiers.
PCe Managed IT Essentials
Twelve core capabilities included in every engagement — so your IT is always monitored, maintained, secured, and ready to support your business.
24/7/365 System Monitoring
We watch your systems around the clock — detecting issues early and resolving them before your team ever notices something was wrong.
Fixed Monthly Fee — No Surprises
One predictable monthly rate covers everything — no per-ticket charges, no upgrade tiers, no unexpected invoices when something needs fixing.
Unlimited Remote & On-Site Support
Your team gets unlimited access to expert support — resolved remotely within the hour for most issues, or on-site when something needs physical attention.
Extended Help Desk Hours
Your team can reach a real technician beyond standard business hours — so flexible and remote work schedules are supported without gaps in coverage.
Dedicated IT Manager
You’re assigned a dedicated IT manager who knows your business, your environment, and your goals — and takes personal ownership of your technology strategy.
Proactive Maintenance & Patching
Regular patching, updates, and performance checks keep your systems healthy and secure — reducing the issues that cause downtime before they happen.
Cybersecurity Essentials Included
Antivirus, access controls, security patching, and threat monitoring are built into every engagement — not sold as an upgrade tier or optional extra.
Advanced Multi-Tiered Backup
Your data is backed up across multiple layers and regularly tested — so if something goes wrong, recovery is fast and complete with no data lost.
Vendor & License Management
We manage your software licenses, renewals, and third-party IT vendors centrally — so you stop juggling contracts, portals, and providers across your business.
IT Asset Management
We maintain a complete, up-to-date inventory of your hardware, software, warranties, and lifecycle status — so you always know what you have and when it needs attention.
Hardware & Software Procurement
We source and procure the right hardware and software for your business through our vendor relationships — saving you time and making sure every purchase is the right one.
Online Client Ticket Support System
Your team can submit, track, and communicate on IT issues in real time through a centralized ticketing system — so nothing gets lost, every issue has an owner, and you always know where things stand.
Managed IT Services
Ten Ways PCe Takes Complete Ownership of Your IT Environment
One partner. One monthly rate. Every aspect of your IT managed, monitored, and optimized. Click any service to learn what it means for your business.
Continuous Visibility Into Your IT
24/7/365 System Monitoring
We watch your systems around the clock so problems are caught and resolved before your team ever notices something was wrong.
Predictable IT Costs
One Flat Monthly Fee — No Surprises
Everything your business needs is covered in a single monthly rate — no unexpected bills, no per-ticket charges, no upgrade tiers.
Support Wherever You Need It
Remote & On-Site Support
Most issues are resolved remotely within the hour. When something needs hands-on attention, we come to you — without delay.
Support When You Need It
Extended Help Desk Hours
Your team can reach a real technician beyond standard business hours — supporting flexible schedules and remote workers.
Control Over Vendors & Licensing
Vendor & License Management
We manage your software licenses and IT vendors centrally — so you stop juggling contracts, renewals, and provider portals.
Preventing Issues Before They Happen
Proactive System Maintenance
Regular patching, performance checks, and preventative fixes keep your systems healthy — reducing downtime before it starts.
Always-On Threat Protection
Antivirus & Endpoint Security
Centrally managed antivirus and endpoint protection keeps every device in your organization defended, current, and monitored.
The Right Tools, Every Time
Hardware & Software Procurement
We source and procure business-grade hardware and software through our vendor relationships — the right solutions, deployed efficiently.
Controlled & Documented Assets
IT Asset Management
We maintain a complete inventory of your hardware, software, warranties, and lifecycle status — so you always know what you have.
Simple, Trackable Support
Online Client Ticket System
Your team submits, tracks, and communicates on IT issues in real time — so nothing falls through the cracks and every issue has an owner.
Procurement & Support Services
The Right Technology, Sourced Right — and Support That’s There When You Need It
Two of the most underrated parts of a great managed IT partnership — buying the right technology and getting help fast when something goes wrong. Click each tab to see how PCe handles both.
Are you paying for software that’s the wrong fit — or more than you actually need?
Software licensing is complicated, and buying without expert guidance leads to overspending, wrong-sized licenses, or tools that don’t work the way your team does. We manage your entire software procurement process — identifying exactly what you need, selecting the right licensing model, negotiating through our vendor partnerships, and making sure every application is deployed correctly and actually used from day one.
Is your team working on hardware that’s slowing them down or creating security risk?
Buying business hardware without specialist guidance means choosing the wrong spec, overpaying, or selecting consumer-grade equipment for business workloads. We source the right hardware for your specific environment through our established vendor relationships — business-grade, correctly configured, and deployed ready to use. No more hours spent researching specs, comparing quotes, or waiting for devices to arrive unready.
Are your cloud services properly configured — or just turned on and left to run?
Most businesses are paying for cloud services that are misconfigured, underused, or creating security risks they don’t know about. Microsoft 365, cloud storage, SaaS applications, and remote access tools all need expert selection, proper setup, ongoing governance, and regular review. We manage your entire cloud environment — selecting the right services, configuring them securely, monitoring usage, and ensuring you’re getting real value from every subscription.
When your team hits an IT problem, how long do they actually wait before someone helps?
A help desk is only valuable if it’s fast, knowledgeable, and actually resolves the issue. Our help desk connects your team directly to technicians who know your environment — not a call centre reading from a script. Every issue is picked up within 30 minutes, worked on immediately, and resolved properly the first time. Most problems are closed in the same call or remote session, so your team spends minutes dealing with IT issues, not hours.
Do you have full visibility into what IT issues your team is dealing with and how fast they’re being resolved?
When IT requests are handled informally — by email or phone, without tracking — problems fall through the cracks and nobody is accountable. Our online ticketing system gives every issue a record, an assigned owner, a priority level, and a tracked resolution path. Your team submits requests directly, sees the status in real time, and communicates with the technician assigned to their issue. You get complete transparency into how your IT support is performing.
Is your IT provider finding and fixing problems before they affect your business — or only after?
Reactive support means something has to break before anyone does anything. We take a fundamentally different approach. Our systems monitor your environment continuously and alert our team the moment something looks wrong — before it becomes a failure your team experiences. We identify recurring issues and eliminate the root cause rather than patching the same problem repeatedly. Most IT incidents we deal with are invisible to your team because we handle them before they escalate.
< 30m
Guaranteed response time for every support request
1
Partner for everything — support, procurement, and strategy
100%
Visibility into every open and resolved IT issue
Ready to hand your IT over to one partner who owns all of it? Book a free consultation.
📅 Book Your Free IT ConsultationNo Obligation. No Jargon. No Pressure.
Here’s Exactly What Happens When You Book a Free Managed IT Consultation
Most business owners expect a sales pitch. What you’ll actually get is an honest conversation about your IT environment and a clear picture of what full management would look like for your business. Here’s the complete process.
Before the call
We learn about your IT environment and your biggest frustrations
When you book, we ask a few focused questions about your team size, your current setup, how your IT is being managed today, and what’s causing the most pain. By the time we talk, we already have a picture of your situation and have thought through what a managed IT engagement would look like for a business like yours.
On the call
We walk through your environment and identify your biggest risks and gaps
In 30 minutes we review your current setup — hardware, software, security, backup, vendors, and support. We identify where you’re most exposed, what’s costing you the most time and money, and exactly what a fully managed IT model would look like for your business — including a monthly cost estimate. No guesswork, no vague proposals.
After the call
You get a written IT assessment — whether you work with us or not
We follow up with a written summary of what we found — your key risks, what needs attention first, and what a managed engagement with PCe would include and cost. No obligation, no pressure. Most business owners walk away knowing more about their IT environment than they have in years, regardless of whether they choose PCe.
Frequently Asked Questions
Everything businesses ask before handing their IT over to a managed services partner.
Why should my business consider managed IT services?
Most businesses reach a point where IT is taking more time, money, and attention than it should — and where the cost of getting it wrong is starting to outweigh the savings of handling it internally. Managed IT gives you a complete IT operation — monitoring, support, security, maintenance, and strategy — for a predictable monthly rate that’s almost always less than the true cost of managing IT reactively. You stop dealing with IT problems and start focusing on your business. That’s the core value proposition, and it compounds over time.
What does routine system maintenance involve?
On a regular, documented schedule we patch your operating systems and applications, review security logs, check hardware health, test your backups, optimize system performance, and clear out the accumulated issues that cause most IT environments to slowly degrade. We also review user accounts, audit permissions, and check for any new vulnerabilities that need addressing. None of this is visible to your team — it happens quietly in the background. The result is a system that stays fast, stable, and secure without your team ever having to think about it.
What’s included in the flat monthly fee and are there any extra charges?
Every PCe engagement includes 24/7 system monitoring, unlimited help desk support, remote and on-site support, proactive maintenance and patching, antivirus and endpoint security, multi-tiered backup management, vendor and license management, a dedicated IT manager, asset tracking, and access to our online ticketing system. The only costs outside the monthly rate are hardware or software purchases and major infrastructure projects — both of which are quoted and approved by you before any work begins. No surprise invoices. No per-ticket charges. No billing that goes up every time something needs fixing.
What does a dedicated IT manager actually do for my business?
Your dedicated IT manager is the person who owns your technology environment — not just technically but strategically. They know your business, your team, your growth plans, and your compliance obligations. They manage your vendor relationships so you don’t have to. They track your hardware lifecycle and plan refreshes before failures happen. They flag security risks before they become incidents. They produce regular reports so you always know where your IT stands. And when something goes wrong, they’re personally accountable for making sure it gets resolved. Most of our clients describe their IT manager as the first person they’d call with any technology question or concern.
Can PCe handle the IT and compliance requirements specific to my industry?
Yes — and this is something we take seriously. Healthcare organizations need HIA and HIPAA-compliant infrastructure with documented access controls and audit trails. Law firms need end-to-end encryption and access logging that satisfies Law Society requirements. Financial services businesses need controls aligned with PIPEDA and OSFI. Engineering firms need secure remote access for field operations and project data. We assess your regulatory obligations as part of our onboarding process and build your IT environment to meet them from day one — so compliance is a foundation, not a remediation project.
How do you assess our IT needs and build a solution that fits our business?
We start with a free consultation — no charge, no obligation. We ask about your business goals, your current IT setup, your biggest frustrations, and your compliance environment. From there we conduct a structured assessment covering your hardware, software, security posture, backup situation, vendor landscape, and IT spend. We identify gaps, risks, and opportunities, then build a managed IT proposal that addresses what actually matters for your specific business — not a generic package. Most businesses find the assessment alone is valuable regardless of whether they proceed with PCe.
We already have someone internally who handles IT. Can PCe work alongside them?
Absolutely. Many of our clients have an internal IT person, office manager, or operations lead who handles day-to-day tech questions. PCe works alongside them — taking ownership of monitoring, security, patching, vendor management, and the technical depth that goes beyond a generalist’s scope, while your internal person stays focused on the things only they can do. We also cover when your internal person is unavailable, on leave, or dealing with something outside their expertise. The result is a more capable IT function than either could provide alone.
How do we get started?
Book a free 30-minute consultation. We’ll review your current setup, identify your biggest risks and gaps, and show you exactly what a fully managed IT engagement would look like for your business — including a monthly cost estimate. No obligation, no sales pressure. Most businesses walk away with a clearer picture of their IT environment than they’ve had in years. Let’s take care of your IT →
Ready to Hand Your IT Over to Someone Who Will Actually Own It?
Book a free 30-minute consultation. We’ll review your current IT environment, identify your biggest risks, and show you exactly what fully managed IT looks like for your business — including a monthly cost estimate. No jargon, no pressure.
No obligation · No jargon · Written IT assessment included
