Our Approach

Our service includes a comprehensive systems assessment to help identify gaps and opportunities

Our Approach to IT Services

At PCe, we are selective of the clients we work with. Our typical engagement process ensures there is a qualified IT requirement, budget, and cultural fit before we formally propose our managed IT services. Our goal is mutually beneficial long-term partnership, so we look for clients that place high value on honest, reliable, secure, standardized IT services that follow IT Best Practices whenever possible. And just to ensure we maintain a fruitful long-term relationship, we will always look for ways to REDUCE COSTS for our clients throughout the entire course of our business relationship. It is our goal to make your IT operations a reliable, efficient, well oiled machine.

Peter Perez – President

How We Do It

Step 1 – Learn

The first and most important step is to learn about each other’s organizations to see if there is a potential fit. For us, this includes budgetary, technical, and cultural alignment. Our engagement process ensures that PCe gets to know each prospect as much as possible from the start. This is accomplished via an initial phone call and/or an in-person Zoom or Teams meeting.

Step 2 – Assess 

If it looks like there is potential for a partnership between your organization and PCe Solutions, we will schedule an Onsite Assessment to have a look under the hood. We’ll inventory your network and assess its general health based on industry Best Practices. This important first step lets us determine the services you will require; plus, it’s a great opportunity for you to see how PCe works and meet some of our Team members.

Step 3 – Propose 

 Once we have the results back from the assessment, assuming we’re comfortable supporting your environment and you’re interested in working with us, we’ll put together an amazing proposal that covers our scope of services, pricing, time-frame, and summarize the results of our recent assessment in detail.

Step 4 – Support 

If you like what we propose and you are ready to move forward, we’ll send you an official IT managed services agreement. Once that is signed, our Project Services Team will coordinate with you to plan the onboarding, activation, and eventual IT support of your end-users and computing systems with a Go-Live date within 15 days. We will then provide you and your staff with an orientation of PCe’s services so everyone knows how IT Support services will work going forward.

Step 5 – Build

We know that relationships are not built overnight; and we believe that trust is earned over time. And like fine wine, we believe that we get better with age. Over the course of your support agreement, we will get to know your preferences and customs through regular support requests, capital projects, strategy reviews and will form a synergy that will just work with your existing workflows.  We’ll know what you need before you even have to ask.

Like what you’ve read so far? Let’s talk.

What Our Clients Are Saying

We genuinely care about our clients and we make it evident in our service delivery

Aside from ensuring that our systems are always up to date and maintained, we enjoy PCe’s transparency and clear communication. They advise us when we need to make changes and we are never surprised or left wondering. …More

Kathleen D
Director
Accounting Firm

The biggest difference we noticed was the quality of service. We now have a network system that is reliable and years ahead of the sorry state it was in just a few months ago. I went from worrying if we were even going to have …More

Alex L
Office Manager
Engineering Firm

PCe, consistency has been the biggest benefit. We used to have our IT managed by separate companies in each of the cities we do business in. PCe now manages all our locations and is helping us find ways to centralize and streamline our IT operations even more. Things just run much …More

Cindy R
Vice President
Assisted Living & Healthcare

With PCe, waiting for support is no longer an issue. They are very responsive and resolve any issues we report very quickly. Unlike many other firms in the city, they also fully support Mac environments which was a big challenge …More

Tyler C
CEO
National Marketing Firm

Thanks to PCe, we now receive consistent quality service. PCe assigned a dedicated IT manager to our account who is well versed in our systems and is able to assist us quickly and efficiently at a moment’s notice. PCe always …More

Kerry M
Manager
Healthcare

I can say that aside from their transparent cost-structure their service excellence and knowledge has been a big improvement. What I like about PCe compared to other companies is that they are not constantly trying to sell …More

Dr. Rahul M
Owner
Dental Clinic

PCe has been able to smoothly handle the IT operations of two of our companies and company networks and helped us determine and make sense of where to delineate and where to merge network operations. Their regular on-going support and …More

Katie P
Business Development Manager
Oil & Gas

Aside from the support from PCs I have enjoyed the transparency and straightforward nature of their monthly billing. Regardless of whether we have a busy or slow month, I pay one fixed monthly fee and there are no hidden …More

Dr. Camellia P
Owner
Dental Clinic

With PCe, we have a dedicated IT manager assigned to our account. Our PCe consultant understands our network inside and out and fully understands the integration between our various industry specific programs. We also have a …More

Brent R
Owners
Van Line & Transportation Services

PCe Offers IT Consulting & Services For Today’s Business

We offer a beautiful combination of the right people and the right solutions seamlessly woven together to make your business technology a seamless part of your day.

Managed Services

Your technology is supposed to work for you, not the other way around. We are experts at connecting people with the best tools that make running your business a pleasure. We strive to make the technology fade into the background and simply do what it’s supposed to do.

Professional Services

PCe can work with your existing team on a Consulting basis or, we can become your IT department making sure that your business needs, goals, and ambitions line up with the software, hardware and overall IT infrastructure of your business.

Cybersecurity

There are few things quite so stressful or devastating to a business as a cyber security breach. PCe Solutions makes sure your digital house is secure. This can include a combination of software, as well as education for your staff.

HaaS & Procurement

Implementing Hardware as a Service (HaaS) for your business can be a game-changer and PCe Solutions works with all the leading vendors helping you leverage this technology to make your business highly scalable and dependable.

Cloud Service

Cloud services have outstanding up time, reduce load on your local computers, increase security, make backups automated and increase productivity through ease of collaboration. PCe Solutions can connect you with the products that are right for you.

Unified Communications & VoIP

VoIP can change the way you communicate. Depending on your business softphone solutions may be ideal with huge benefits or you can dramatically reduce your communication cost while still using familiar handset devices.

Areas We Serve

Is your office located outside our service areas? We might still be able to help.
Fill out the form below to find out if PCe can still serve you.

Calgary

500-5940 Macleod Trail SW
Calgary, AB T2H-2G4
Canada
Direct: 403-879-8643
Open: Monday – Friday (8:30AM – 5PM)

Vancouver

1500, 701 West Georgia Street
Vancouver, BC V7Y 1C6
Canada

Direct: 1-(855)-423-3183
Open: Monday – Friday (8:30AM – 5PM)

Edmonton

1400, 10665 Jasper Avenue
Edmonton, AB T5J 3S9
Canada

Direct: (780) 851-4524
Open: Monday – Friday (8:30AM – 5PM)

Toronto

151 Yonge Street
Toronto, ON M5C 2W7
Canada

Direct: 416-208-7838
Open: Monday – Friday (8:30AM – 5PM)

Tampa

2202 N Westshore Blvd Suite 200
Tampa, FL 33607
USA

Direct: 813-435-3957
Open: Monday – Friday (8:30AM – 5PM)

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