Calgary & Edmonton IT Services & Support & Consulting | PCe Solutions - About | 1-(855)-423-3183
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Building on years of corporate IT experience and work with large multi-national technology firms, we realized that many of the IT Support and Service companies providing service to small and medium businesses were lacking both the skill and formal training necessary, to provide a highly competent and responsive level of service, which seemed to be reserved exclusively for larger companies. But why should only those with big names and big budgets received skilled, reliable IT services?
PCe Solutions was born on the promise to provide enterprise quality skill and service at fair, scalable and affordable prices.
A decade later, we continue to provide professional IT support services to the Calgary, Edmonton and surrounding areas based on proven industry solutions and best practices, and have since expanded our business into Managed Services and Cloud Service offerings.
What makes us different from our competitors is that every single person at PCe holds at least one IT Certification and is a true lover of technology. Our philosophy is that if we love what we do, the level of service we provide to our clients will always be unmatched, as we consistently go above and beyond to guarantee positive business results and satisfied clients.
We believe in constant and never ending improvement in every aspect of how we server our client partners.
Why Choose Us?
At PCe we focus on quality over quantity. As a result of this focus, all of our IT Professionals are required to hold at least one IT Certification which is not a requirement for many of our competitors. IT professionals with formal education and training have a deeper understanding of the "Big Picture" when it comes to your business technologies and how they relate to your productivity and your bottom line. As a result, our team is more responsive, more effective, and enables us to offer our clients great service at lower cost.
Having this deeper understanding ensures that systems designed and supported by our technicians will always be scalable and will easily grow with your company without requiring huge re-investments. By designing and deploying systems using industry best-practices which are only learned through years of experience and formal training, we save our clients money. Period.
Another key difference between us and some of our competitors is that we truly are a Full-Service IT Company. We don't employ subcontractors or outsource to maximize our profits. Our company grows when our client's business thrive. These other business models actually expose your business to significant risks:
1. The level of support you receive can vary from sub-contractor to sub-contractor
2. The IT company does not have complete managerial control over the sub-contractor so there is no guaranteed
service standard or team communication
3. The technicians' skill-sets are often limited due to the lower compensation required to ensure profitability
For these reasons, we would highly recommend that you ask your prospective IT Support Company if they use employees or sub-contractors. At PCe, all of our technicians are PCe employees and as such are committed to their work, and operate under PCe's high standards. All of our technicians are proudly based out of Alberta, Canada so when working with us you will never need to worry about being redirected to a call center in a different country, or constantly speaking to a different person every time that you call. We're your team.
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Experience Calgary & Edmonton IT Support the way it should be: Exceptional.
At PCe Solutions all of our technicians are Certified IT Professionals. Our staff hold certifications in many proficiencies and technologies with multiple vendors such as Microsoft®, Cisco®, VMWare®, CompTIA®, various Linux Distributions, and Apple.
You can rest assured that by using our experienced and certified technicians the job will always be done correctly, and proven industry best practices will always be followed.
By using Certified and experienced IT Professionals, we implement solutions with the "Big Picture" in mind, opposed to temporary "patch" solutions commonly performed by inexperienced technicians without formal training and always want to provide the best-long term solution at the lowest possible cost.
By using this approach, our scalable solutions will easily grow with your company instead of frequently needing to be replaced. We want to maximize your return on investment and your organization's productivity.
PCe Solutions is proud to work with the following partners to enhance the services we provide. Our partnerships enable us to deliver exactly what you need, when you need and at less than the retail price.
"When time is money, having an efficient and knowledgeable team of IT professionals at PCe Solutions supporting my business makes all difference. The online Quick Support request is fast and easy.
The response time is quick, and my issues are accurately resolved. PC eSolutions handles all my IT challenges and lets me stay focused on my business."
Accounting and Bookkeeping Firm
"PCe Solutions is always ready to assist, always on call, and always fast to respond. They have always provided us with the right information exactly when we needed it.
Before we hired them, our network was very slow and it was hard to accomplish anything in a timely fashion. After assessing and rebuilding our network and servers, we now have better speeds and better operations, than we have ever seen before. We are now able to accomplish much more as a team in less time. Thanks guys!"
Senior Web Developer
"I have used the PCe Solutions to assist me in purchasing and setting up our computers as well as any troubleshooting that was required. The technicians are always able to assist and do so very promptly. They are very knowledgeable in respect of all types of computer systems and their pricing is reasonable and fair. They are always willing to go the extra mile to ensure that their customers are satisfied. I would recommend PCe Solutions for any type of computer/network system set up or any computer need that your company may have."
Sr. Administrative Assistant
Oil & Gas Exploration
"PCe Solutions has been providing service and updates and basically all of our IT networking and problem solving for almost two years now and I have to say that they really go above and beyond to make sure that all of our needs are met immediately if necessary or immediately if the issue is an emergency."
Director of Corporate Sales
"With our previous IT service provider it would take hours in some cases before we would receive any assistance, and when we finally received assistance we would be surprised with a difficult to understand and in most cases, unfairly high bill.
Since hiring PCe Solutions, we now have a mail server, a file server, an internal voice over IP phone system, and a secure network surveillance camera system that allows us to monitor our office remotely from anywhere in the world. Thanks to our new systems we are much more productive, able to add 24x7 surveillance value for our tenants, and able to communicate with our staff and our customers with ease. Thanks PC!"
Commercial Property Management
"As a business owner my time is my most valuable asset. As our company continued to grow, we came to the realization that we were far too busy with production to waste our time handling our IT support internally.
After trying other IT companies in the city, I felt like we were paying way to much money for the size and industry of our company, and in most cases the IT guys would take a long time to even respond to us.
Since hiring PCe Solutions, our systems are now stable and if anyone needs help we just need to send a quick email, make a quick phone call or just submit a ticket on-line, and we get support right away. I can confidently say, that we will be working with them for a long time."